A newly released audit of the MBTA highlighted several shortfalls in the agency's practices.
The audit spanned a two-year period from January 2021 to December 2022, and focused on its safety and performance practices.
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The inspection found that the MBTA didn't effectively manage its contract with customer service ambassadors, which resulted in a failure to train them on the T's operations and safety practices.
The report also noted most station safety inspections weren't completed on schedule.
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Several safety incidents involving the MBTA happened during the audit period, including the death of Robinson Lalin.
Lalin was dragged to his death by a Red Line train in April 2022. His arm got in a malfunctioning train door at the Broadway T station.
The MBTA says it's now reviewing the findings of the audit and will address the issues it raises.
