Cruises

Carnival Cruise Line glitch showed lower drink prices for guests

The company will offer a discount code to guests who tried to get the deal that didn't actually exist

FILE - General views of the Carnival Radiance cruise ship at Avalon harbor on May 19, 2023, in Avalon, California.
AaronP/Bauer-Griffin/GC Images

An offer that seemed too good to be true for Carnival Cruise Line customers was too good to be true.

A glitch on Carnival's website occurred late Friday night and incorrectly labeled the booking prices for its Cheers! beverage packages.

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The daily price of the drink packages showed up correctly on the website, but the full price did not when a guest reached checkout. That led customers to believe they could get a whole cruise worth of drinks for a one-day price.

Some guests were able to click "purchase" on the lower prices, but they will not actually be able to enjoy drinks that cheap.

Carnival is offering a discount to those who tried to capitalize on the bargain but will not honor the prices that were displayed as part of the glitch. Instead, customers will get a one-time code should they wish to get a Cheers! package again.

"The IT issue related to Cheers! sales on Carnival.com has been resolved," Carnival brand ambassador John Heald wrote in a Facebook post on Saturday. The price per day was correctly displayed but the calculation in the checkout cart was in error. All guests who booked this glitch will get a refund of their purchase and a one-time discount code should they wish to repurchase."

Cheers! packages start at $59.95 per person per day.

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