NBC10 Boston Responds

Bill Paulson, a realtor at Keller Williams Realty in Needham, was told his page was taken down because it was flagged as “scam/spam/deceptive” – but he couldn’t get anyone to tell him how he could get it back....

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When his YouTube channel disappeared, a Needham, Massachusetts, man wanted to know why it was taken down. When he couldn’t get any answers, he reached out to our NBC10 Boston Responds Team for help. Bill Paulson, a realtor at Keller Williams Realty in Needham, was adding to a library of about 50 videos on his YouTube channel.  He featured homes, ...

A Boston woman had some anxious moments as she prepared to head to Poland for a Taylor Swift concert. Cheryl MacElhaney reached out to NBC10 Boston Responds after a ticketing issue threatened to ruin her trip to catch a stop on the Eras Tour. The Swiftie went all out for the show in Warsaw. “I went with the Reputation Era,…

A woman who used StubHub to buy tickets to a Taylor Swift concert in Poland became nervous after learning about the country’s strict resale laws.

The Elizabeth Grady Beauty Company was in business for nearly 50 years in Massachusetts. News of its unexpected closing this year has not gone over well with customers, many of whom were left holding expensive gift cards for spa services and want their money back. Twin sisters Megan Opie and Victoria Lambkin were frequent customers of the Elizabeth Grady salon…

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How closely do you check your bank statements? An Attleboro, Massachusetts, man didn’t inspect his well enough and lost more than $1,000 in a scam. He reached out our NBC Boston Responds team for help. Mike Bassis dropped his $1,200 quarterly real estate tax payment in a mailbox in December.  Once he saw the money had cleared his account, he…

Mike Bassis lost $1,200 in a check washing scheme, but NBC10 Boston Responds was able to work with him to get it refunded by his bank. He says he will now monitor his accounts more closely and no longer uses blue mailbox bins....

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If you need help with an unemployment claim, it isn’t always easy to get through to the Massachusetts Department of Unemployment Assistance by phone. A frustrated Middleborough woman reached out to our NBC10 Boston Responds team when she couldn’t get through and couldn’t get her unemployment benefits. The department says a steady rise in fraudulent activity nationwide is part...

Debi Field said she spent multiple hours on multiple days trying to get in touch with someone to navigate her unemployment claim.  When nothing worked, she contacted NBC10 Boston Responds.

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A Weymouth, Massachusetts, man headed out west for a vacation earlier this year. But some confusion surrounding a hotel booking left him with a charge he didn’t think he should have to pay. Kevin Bates and his girlfriend took a trip to Arizona in January,  visiting several cities. He says he booked hotels online ahead of time, but it wasn’t...

The NBC10 Boston Responds team stepped in to help a woman who had waited months for maintenance work to be done on the solar panels on her newly purchased home.

What good is a new phone if you can’t use it? When a Greenville, New Hampshire, woman couldn’t get her phone activated, she contacted our NBC10 Boston Responds team as a last resort.  Holly Patterson says she isn’t interested in fancy smartphones.  “I know other people spend like, thousands, hundreds, and that’s fine, but I don’t use the capability...

When a New Hampshire man bought tickets to see a legendary musician at TD Garden last year, he was hoping it would be a night to remember. Instead, it became an evening he wished he could forget after the show was postponed and he couldn’t get his money back. Raj Jathar’s mother was visiting from India in December.  For...

A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam. And it all started on her town’s Facebook page. “Right now.. there’s really nothing I can do,” said Becca Green.   “Like, honestly, I’m an idiot. Like. I just wanted to be home with her.” Green was pregnant last year, looking for...

A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam.

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There are upwards of 2,300 vehicle fires in Massachusetts every year. A Saugus woman’s new SUV was destroyed in one of them. When she couldn’t get a resolution from the online dealership where she bought it, she contacted our NBC10 Boston Responds team for help. Alayna Brinkley picked out a new vehicle on Carvana in December. She traded in...

A Saugus woman reached out to NBC10 Boston Responds for help after being unable to get a resolution from Carvana for her recent purchase that caught fire.

You probably use your microwave every day.   A Marlborough, Massachusetts woman did, until hers broke.  And after months of trying to get a new one through her home warranty coverage, she reached out to our NBC10 Boston Responds team for help.   “This was the Sears warranty that I paid for,” said Sheryl Primmer, pointing to her warranty paperwork. …

After months of trying to get a new microwave through her home warranty coverage, a Marlborough woman reached out to NBC10 Boston Responds for help.